Customer Intelligence CRM & Automated Email Marketing Studio
Launched full 360° Customer Intelligence CRM with lead scoring intelligence (1-100), customer lifecycle tracking, and an integrated Email Marketing Studio pre-configured with localized merchant templates for Nepali businesses.
- •360° Customer Intelligence CRM: Track customer lifecycle stages (New ➔ Contacted ➔ Processing ➔ Closed ➔ Loyal) with automated engagement lead qualification scores (1-100).
- •CRM-Integrated Email Marketing Studio: Create custom email broadcasts with transactional, marketing, and outreach templates linked directly to purchase history.
- •AI Workspace & Dynamic Document Engine: Introduced slot-based capability registries and real-time website generator orchestrators.
- •Network Optimization: Enhanced CRM directory loading speeds by 45% across NTC and Ncell mobile networks.