From First Website Inquiry to Paid Digital Invoice — One Connected CRM for Nepal

In Nepal, most business websites suffer from an operational disconnect. A prospective study-abroad student or retail buyer fills out a website contact form; that form triggers a generic email notification that sits unread in an info@ inbox; meanwhile, the sales counselor follows up on a personal WhatsApp phone without logging the student's academic background, passport expiry, or counseling stage.

When counselors change jobs or spreadsheets get accidentally overwritten, valuable student leads and buyer inquiries vanish.

HamroLink unifies your entire customer lifecycle into a single connected operational pipeline: from the first website visit and AI chatbot interaction, to structured pipeline tracking, branded Amazon SES email nurture sequences, and verified 13% VAT digital invoicing in Nepali Rupees (NPR).

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HamroLink powers your business with an integrated customer pipeline from discovery through billing:

• 1. Centralized Lead Capture & Customer Database: Captures inquiries from website forms, 1-click AI chatbots, and abandoned carts into a single contact ledger with verified WhatsApp numbers and interaction histories.
• 2. 6-Stage Education Consultancy Pipeline: Tracks applicants through Inquiry, Counseling, Documentation, COE/Offer, Visa Filing, and Enrollment, featuring automated reminders for missing documents.
• 3. High-Deliverability Amazon SES Email Engine: Dispatches branded marketing updates, admission notices, and payment receipts using 6 production-tested, mobile-responsive email templates.
• 4. Verified 13% VAT & PAN Digital Invoicing: Issues itemized digital bills in NPR with optional 13% VAT, PAN registration numbers, and embedded eSewa, Khalti, and Fonepay QR payment links.

Every customer interaction across your digital presence consolidates into a single, comprehensive customer profile:

• Zero Data Leakage: Inquiries submitted through standard contact forms, custom HTML data-hl-contact forms, 1-click AI chatbot conversations, and online store checkout dropouts flow directly into your CRM dashboard.
• Complete Customer Context: Each profile records the client's verified phone/WhatsApp number, inquiry source, past order history, document submissions, and lifetime billing value.

Built specifically for study-abroad agencies in Nepal targeting Japan, Australia, UK, USA, and Canada:

• Stage 1 (Inquiry): Prospective applicant submits initial interest online, logs target study destination, and records current academic GPA.
• Stage 2 (Counseling): Assigned counselor conducts preliminary evaluation, assessing English language test status (IELTS, PTE, TOEFL, or NAT/JLPT) and family sponsorship budget.
• Stage 3 (Documentation): Checklists tracking essential paperwork: Passport, Academic Transcripts, Statement of Purpose (SOP), Recommendation Letters, and Bank Balance Certificates.
• Stage 4 (COE / Offer Letter Received): University acceptance recorded with scholarship grant amounts and tuition fee payment deadlines.
• Stage 5 (Visa Processing): Embassy appointment booking, mock visa interview transcripts, and biometric appointment scheduling.
• Stage 6 (Enrolled & Departure): Pre-departure briefing completed, air ticket verified, and final consulting service charges billed.
• Automated Overdue Document Radar: Instantly filter applicants with missing paperwork due within X days (consultancy.urgent_documents) and trigger 1-click email or WhatsApp reminder notices (consultancy.send_reminder).

Replace expensive third-party email tools that charge hundreds of dollars per month:

• Amazon SES High-Deliverability Backbone: Sends marketing broadcasts and transactional receipts through authenticated SPF, DKIM, and DMARC verified domains directly into primary inboxes.
• 6 Production Email Templates: Choose from pre-designed, mobile-responsive layouts: marketing, newsletter, announcement, followup, support, and blank.
• Dynamic Variable Interpolation: Automatically inject personalized variables like {{name}}, {{target_country}}, {{missing_document}}, {{invoice_link}}, and {{order_total}}.
• Precise Audience Segmentation: Dispatch campaigns to specific customer groups—such as All Leads, Current Store Buyers, Students Applying for Japan Intake, or Pending Payment Invoices.

Move away from handwritten carbon-copy paper billbooks and untracked bank transfer receipts:

• Compliant with Nepal Tax Regulations: Generates itemized B2B or B2C digital invoices in Nepali Rupees (NPR) complete with company and customer PAN / VAT numbers.
• Flexible Tax & Discount Configurations: Easily apply 13% VAT or 0% tax-exempt billing, item-level discounts, or flat percentage promotional markdowns.
• Multi-Rail Payment Settlement: Embed dynamic QR codes for Fonepay, eSewa, Khalti, alongside bank wire details or Cash on Delivery (COD) notations.
• Instant WhatsApp & Email Receipts: Click one button to dispatch a branded digital invoice with a direct link for customers to view and download their verified PDF payment receipt.

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तपाईंको व्यवसायमा ग्राहक सोधपुछदेखि बिलिङसम्मको प्रक्रिया कसरी सरल हुन्छ:

• वेबसाइट र च्याटबोटबाट सिधै लिड संकलन: वेबसाइटको सम्पर्क फारम, भर्ना फारम वा AI च्याटबोट बाट आएका सबै सोधपुछहरू सिधै CRM मा सुरक्षित हुन्छन्।
• कन्सल्टेन्सी विद्यार्थी पाइपलाइन व्यवस्थापन: विद्यार्थी कुन देश (अस्ट्रेलिया, जापान, क्यानडा, आदि) जान चाहेको हो, उसको IELTS अंक कति छ, र कुन कागजात बाँकी छ — सबै विवरण एउटै स्क्रिनमा ट्र्याक गर्नुहोस्।
• कागजात म्याद रिमाइन्डर: म्याद सकिन लागेका विद्यार्थीहरूलाई १-क्लिकमा इमेल वा WhatsApp मार्फत कागजात बुझाउने रिमाइन्डर पठाउनुहोस्।
• आधिकारिक PAN/VAT बिलिङ: परामर्श शुल्क वा सामानको मूल्यका लागि १३% भ्याट सहितको डिजिटल बिल बनाउनुहोस् र ग्राहकको WhatsApp वा इमेलमा तुरुन्तै पठाउनुहोस्।